Our customers can buy load of cell phone in Philippines through this website immediately. But in order to some reasons, our customers cannot complete to send the load. In this page, we would like to describe available and unavailable cases for refund.
| 1. Available refund case | In the cases of.. 1-1 we could confirm a system down of our website or our partner’s system for 48 hours from customer’s purchase transaction 1-2 The pair of company and cell phone number was correct 1-3 The count of PROMO is over limit |
| 2. Unavailable refund case | In the cases of.. 2-1 we could confirm that a customer’s purchasing process was illegal or incorrect 2-2 Within 48 hours of purchasing even if our website or our partner’s system down occurred 2-3 The loaded transaction has been done 2-4 The pair of company and cell phone number was incorrect |
| 3. The way of refund request | Please set title “refund request”, include paypal transaction id on the email and send email to info@e-load24.com |
| 4. Refund schedule | First we confirm customer’s request if the request is available case. If the case is available to refund, we refund your amount within 72 hours through paypal only | 5. PROMO limit | 1 Peso PROMO is valid on 1 purchase only for 1 person. |